OASIS OF UNIVERSE
XEO | VERSION 0.5.14.2
1.1. We are OASIS OF UNIVERSE a company established in Dubai, UAE and serving as a data controller under the European Union General Data Protection Regulation. As video games produced within OASIS OF UNIVERSE are developed by the OASIS OF UNIVERSE team, we will refer to ourselves as " OASIS OF UNIVERSE " from now on. You may contact us via email or postal mail at email@example.com and OASIS OF UNIVERSE, …………. Dubai, UAE.
2.3. We respect your privacy rights and will process your personal information only in accordance with applicable laws in the European Union and other countries where we offer our games and services.
3.1. We are aware of our special obligation to protect personal data of children. We do not collect and will not knowingly collect personal data of any child under 16 without the consent of their parent or legal guardian. If you are a parent or legal guardian and have concerns about the transfer of your child's personal data, please contact us at firstname.lastname@example.org
INFORMATION WE COLLECT
4.1. When you use OASIS OF UNIVERSE services, we may collect the following data when necessary (how we use this data is explained in later sections of this document):
Your first and last name,
Your email address,
All usernames you use to identify yourself on any of our services (e.g. your username on a forum),
Details of your digital distribution platform account for our games
Technical information about the device you use to access our services, including but not limited to internet and/or network connections (including IP address); all mobile device identifiers, your operating system, browser type, or other software; or your hardware or other technical information.
Usage data relating to when and how you use our services, including but not limited to measurement data, traffic data, and your geographic location information. These are technical data that do not contain personal data about our users, actions, and behavior.
Details of your use of our services and social media services (if you link our services to a social media service account or interact with our profiles on social media). This may include certain information obtained from Facebook or other social media in compliance with their terms and conditions, as necessary to provide you with all the functions of OASIS OF UNIVERSE games and services (including access to your friends list and non-personal aggregate analysis data about our users); and
All other data you provide to us through our services.
4.2. If you use our forums, we may process automatically generated data about your activity on the forum, including your last activity date, subscribed streams, favorite posts, achievements, redpoints (forum points), private messages, and posts.
Additionally, we may collect optional additional data through the forum, such as communication data (instant messaging identifiers), website address, biography, location, interests, occupation, avatar, and preferred language.
4.4. If you contact our technical support team (directly or by using crash reporting functions in our games and services), we may process additional data necessary to assist you with any issues or support inquiries (such as data collected in crash logs by your device or technical parameters of the device you use to interact with OASIS OF UNIVERSE services).
4.5. In addition to contests organized by OASIS OF UNIVERSE, we may process your mailing address, phone number, social network identifiers, picture, and bank account number.
4.6. Moreover, if you agree, we may collect certain non-personal data about you (comprehensive statistical information on the use of our games and services, information on the device you use to connect to our games and services) to better understand how our games and services are used and to improve them based on the collected information.
4.7. In order for you to play our games and use our services, we need to process the data provided above (excluding the data in paragraph 4.6). You may not be able to play our games, participate in events and contests, or use other services without providing us with the aforementioned data.
4.8. Cookies. We and our partners collect data about you through cookies. You can learn more about this topic and manage your consents by visiting the "Cookie Declaration" link located in the footer of our websites.
WHERE DO WE COLLECT INFORMATION ABOUT YOU FROM?
5.1. We may collect information about you directly from you in the following circumstances:
a. If you have provided your data to us through OASIS OF UNIVERSE services;
b. If you have contacted us;
c. If you report an issue with OASIS OF UNIVERSE services;
d. If you share your data with us to participate in e-sports competitions;
e. We may also ask you to fill out surveys for research purposes. However, it is not mandatory to respond to the surveys. We may collect this data through OASIS OF UNIVERSE services or Trusted Partners who cooperate with us in conducting surveys, polls, etc.
5.2. We may collect information about you indirectly (automatically as a result of your activity or from third parties) in the following circumstances:
a. Data automatically collected as a result of your activity as a user of our services (including your IP address, location, purchases, in-game virtual goods account, and currencies);
b. Data we receive about you as a result of your participation in e-sports competitions.
5.3. Brief description regarding payment information (when you make a payment): We will not collect or store any of your payment information; this information is processed entirely by the relevant payment service provider. If you make a purchase in OASIS OF UNIVERSE services, the payment processor informs us when your transaction is completed and ensures that the product you purchased reaches you. However, we do not collect any of your actual payment information. We only keep data related to transaction dates, currencies, transaction value, and subject.
PURPOSES AND LEGAL BASIS OF DATA PROCESSING
6.1. We process your data in order to provide you with the OASIS OF UNIVERSE services you use and to fulfill any obligations between you and us arising from any contract, including but not limited to:
a. providing you with the products or services you request from us;
b. enabling you to participate in the interactive features of the OASIS OF UNIVERSE services;
c. conducting contests organized by OASIS OF UNIVERSE (including communicating with participants, evaluating applications, distributing prizes, and paying prize taxes);
d. enabling you to participate in e-sports competitions;
Additionally, we process your data when required by applicable law:
e. for tax, legal, and accounting purposes;
f. for accountability purposes defined by the EU regulation (GDPR);
Furthermore, we may process your data for our legitimate interests or the legitimate interests of third parties:
g. contacting you as a user of our services;
h. informing you about changes to the OASIS OF UNIVERSE services;
i. maintaining, developing, or changing the OASIS OF UNIVERSE services;
j. calculating conversion rates and other elements of the performance of the OASIS OF UNIVERSE services;
In certain cases, when you provide us with your data, we will process them with your consent (you can withdraw your consent at any time without affecting the validity of the processing before the withdrawal):
k. providing you with marketing information (including personalized and targeted marketing emails) about products and services we think may interest you or that you request from us (for example, we may send you newsletters about our services);
l. making our marketing communications, offers, and advertisements displayed on our website or third-party websites targeted and personalized based on the aggregated data we collect about you in addition to the services we provide.
6.2. We may create a profile of your personal data to personalize and target our marketing communications, offers, and advertisements. This means we may use the data we collect to tailor the communications you receive to meet your needs. In such cases, we do not use algorithms to make decisions that may affect your legal status (e.g. we do not make automatic offers based on your behavior in the game).
6.3. We may process some aggregated and non-personalized general data related to user behavior (e.g. sales by region) and share it with our partners who assist us in providing OASIS OF UNIVERSE services (e.g. payment service providers or organizations that perform data analysis).
HOW DO WE PROCESS YOUR PERSONAL DATA?
7.2. Specific retention periods:
a. We will retain data related to your use of the services (e.g. OASIS OF UNIVERSE forum) for the duration of the contract related to accessing the services. Limited data about you that we have collected will continue to be stored for tax, legal, and accounting purposes for as long as required by applicable law, even after you have stopped using the provided services;
b. We will retain correspondence for the period during which it is necessary to respond to your inquiry and thereafter for the period required for legal or accounting purposes, if you have contacted us and are not using our services;
c. We will keep data processed for marketing purposes until you withdraw your consent. When you withdraw your consent, we will remove your data within one month without any unnecessary delay.
8. DATA SHARING
8.1. Please note that any communication you make through OASIS OF UNIVERSE services (e.g. private messages, OASIS OF UNIVERSE forums or social media) may disclose information about you. By using OASIS OF UNIVERSE services, any data you publicly share will be available for use by OASIS OF UNIVERSE users and others. We are not responsible for any personally identifiable data that you provide or make available to us or to other third parties through OASIS OF UNIVERSE services or through the activities of other users.
COLLECTION OF INFORMATION BY THIRD PARTIES AND EXTERNAL SERVICES
10.1. We may share your data with our trusted partners ("Trusted Partners") who assist us in providing our services and functions. You can be assured that we only provide Trusted Partners with the necessary data to achieve the purposes for which they collaborate with us. They may process the data we share on our behalf for the following purposes:
a. Our partners who provide us with in-house management and data sharing tools;
b. Our partners who provide us with analysis tools to assist us in data analysis;
c. Our partners who provide us with email marketing tools to manage our newsletters and email communications;
d. Our professional consultants who provide us with support in legal, tax, audit, and accounting matters;
e. Our advertising partners who provide us with support in personalized and targeted marketing (e.g. providing tools to adjust displayed ads based on your interests).
10.2. If required by law, we may share your data (including your IP address and all details that may be related to the violation of laws) with law enforcement agencies or other government officials in certain situations.
10.3. Your data may be processed outside of the country where you reside and outside of the European Economic Area ("EEA") (e.g. United States, United Kingdom, or Canada). Privacy laws in these countries may not offer the same level of protection as those in your country or in the EEA. In such cases, we ensure adequate protection of your personal data and base our activities on legal data transfer measures such as standard contractual clauses in the EU.
11.1. If you use our mobile games, we may send instant or local notifications to your device with your prior consent in order to provide you with updates related to these games. You can manage these notifications from the Settings section of your device.
12.1. You have the right to object to the processing of your personal data in certain situations or for marketing purposes at any time. You can make your objection by contacting us at email@example.com
12.2. You have the following additional rights:
a. You have the right to access the data held about you;
b. You can request us to change/correct your personal data if appropriate.
c. You can contact us to request the deletion of your personal data from our system;
d. You can request us to restrict the processing of your data;
e. You have the right to transfer your data to another organization;
f. You have the right to file a complaint with a data protection authority.
You can exercise these rights by using our special tools (such as the "Unsubscribe" button in our newsletters) or by contacting us at firstname.lastname@example.org.
12.3. If you have any concerns or questions about your privacy, please contact us. You can reach us at email@example.com.
SOCIAL MEDIA - JOINT CONTROLLERSHIP
13.1. If you visit our profiles on social network portals, we process your personal data related to your activity on these profiles as part of aggregated statistical data. In this context, we act as joint controllers together with the operator of the respective social network portal. Specific rules for this cooperation are set out in the joint controllership agreement with the relevant operator. Regardless of the scope of these agreements, you may exercise your rights both with us and with the operator of the respective social network portal.
15.1. We would like to remind you that our User Agreement contains more information about how you can use OASIS OF UNIVERSE services. You can read our User Agreement here: website page link
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